Our service toolbox:

With our services, an order is transformed into a tailor-made service

Services

Below is an overview of our service range. This facilitates your work and increases efficiency. If you have any questions, we look forward to your call.

Later than usual package pick-up can be arranged in advance. You can also deliver your consignments yourself to one of the nox branch offices.
Packages are usually delivered by the nox drivers within the agreed time windows. However, your consignments can also be picked up by the recipient at the nox branch office. The deliveries are then deposited with us for the recipient.

We offer you various options to choose from or combine:

  • Workshop – delivery of important spare parts before the start of the working day up to the lifting platform.
  • Boot – flexible support for technicians by delivery of the consignments to the boot of the customer service vehicles.
  • Doorman – personal delivery of the consignment by our drivers to the doorman or porter’s lodge.
  • Flexible delivery area – on your premises, for example with a nox NighttimeExpress safe.
  • Service Station – Our service stations, which provide you with 24-hour access (e.g. a 24-hour petrol station).

With electronic services, we aim to make your job easier:

  • Track & trace – track your shipments and returns with a single click.
  • Web shipping / Innight link – record and print your mailing lists, loading lists and labels quickly and easily via our Internet application.
  • Returns web shipping – check your returns online, print your own return label and release the collection of returns.
In many industries, the transport of dangerous goods is a necessity. For example, pyrotechnic articles for the automotive industry or chemicals for the life sciences industry. Please consult our dangerous goods guide for the precise transportation options for your goods and the dangerous goods classes accepted at nox NighttimeExpress. They also contain all the other information necessary for shipping dangerous goods with nox NighttimeExpress. A quick overview provides you with the dangerous goods green light list. Contact us in our customer services department for personal advice on transporting dangerous goods.

The free nox App simplifies the logistics processes of technical organisations. For example, you can use it to register returns while on the road or keep up to date on the current status of your ordered and shipped consignment.

Your advantages:

  • After scanning or manually entering the parcel barcode, only the package weight and an optional delivery note are necessary to place an order.
  • On submitting the data, nox NighttimeExpress immediately receives all necessary information for the transport.
  • An order may be placed or cancelled until 9 pm on working days.
  • A simple change of pick-up location can be done by scanning the drop-off point barcode.
  • The App enables track & trace on all outgoing and incoming shipments.

Please note that access and use of the nox App is only possible for registered users of nox NighttimeExpress. Our sales department is happy to provide you with further information. You can use the App via your iPhone, iPad or Android-based smartphone or tablet.
The download button will take you to the respective store, where you can install the software.
Load in App-Store
Download from Google Play

EA professional return management system minimises inventory, enables quick processing of warranty parts and optimises incoming goods processes in warehouses. With our solutions, we ensure the returns come back to you quickly and that they are traceable. Our Returns Express offers:

  • Customised returns for exchanges, replacement deliveries, repairs and warranty parts.
  • Flexibility thanks to various pick-up options – either with the next delivery or in a separate pick-up.
  • Faster internal processes by differentiating between different return recipients – for example the workshop or customer service.
  • An automated, completely transparent return process with track & trace.
nox NighttimeExpress specialises in night logistics. But some orders require different delivery times. Thus we also drive to our target addresses during the daytime (until 12.00 a.m. or 5.00 p.m.), if you so wish.

Safe transport is important, so we offer you various packaging options:

  • Reusable boxes – Our reusable boxes are robust, environmentally friendly and reusable. We provide them in four different sizes.
  • Styrofoam containers – We guarantee the safe transport of valuable and temperature-sensitive material – for example genetic material for breeding.
  • Protection box – For enhanced protection, particularly of car body parts such as doors, mudguards, and engine bonnets, we have developed the protection box with a well-known packaging manufacturer. It is made of particularly sturdy cardboard and can be flexibly adapted to the size of the package. Carrying handles improve handling and provide more safety during transport. If larger parts are shipped, two protection boxes can be pushed into each other and combined with special connecting clips.
  • Special packaging solutions – Together with our customers, we develop the optimal packaging solution so that goods reach your destination safely and without suffering any damage.

Higher insuranceEach national shipment is subject to our terms and conditions, section 7, in case of loss or damage up to max. 2 SDR / kg. For the national or international shipment of particularly valuable or fragile consignments, we recommend a higher-level insurance. By contracting an additional insurance you are on the safe side.

Please see the following links for further information:

Assets liability (ITLL)
nox NighttimeExpress offers a liability increase for national and international shipments in case of any late deliveries and for other financial losses. In the case of making a claim, compensation for an actual claim for damages of up to €1,000 is guaranteed on the basis of statutory guidelines. However, for returns a liability increase is generally excluded. In the event of a waiver of a liability increase for late delivery or other financial damages, please register this in written form by means of a waiver.

The nox NighttimeExpress weekend service is in especially high demand in the agricultural sector during the harvest season, but is also available for other industries.
For urgent cases, the nox NighttimeExpress WeekendService offers you further advantages in addition to NighttimeExpress:

  • Rapid delivery of spare parts on Saturdays, Sundays or public holidays throughout the Federal territory and to neighbouring European countries.
  • Flexibility through various time options for delivery.
  • Special harvest service to the agricultural sector during the main harvest season, with deliveries seven days a week.
We support you during the complete customs process (imports and exports) – including checking against the sanctioning list.

About us

Every night, we transport up to 160,000 packages with around 2,600 vehicles – from vehicle spare parts to operating equipment and excavator shovels. More than 1,000 employees ensure that your assigned goods reach your destination safely and before the start of work.

More

Our service

Our service package adapts to your specific requirements: We offer packaging solutions, arrange drop-off point management with you, organise hazardous goods transport or take your wishes into account when picking up and delivering.
Make an enquiry.

More

Shipment tracking

Learn about the current status of your order.

Please enter your Barcode here:




Navigation
+49 (0)1805 83 33 36

Shipment tracking


Customer area login



This website uses cookies to provide the best possible functionality.


More info   OK