When a forklift truck, conveyor belt or hoist crane fails, workflows, timetables, customer satisfaction and last but not least yield are at stake. Rapid maintenance and repair is crucial in such cases. By offering late pick-up times and deliveries before the start of the next working day, we enable you and your customers to have shorter response times and greater flexibility. At the same time, we reduce your inventory levels in the supply chain.
We deliver spare parts that have to be deployed very quickly into the boot of the technical vehicle before the start of work. This eliminates material procurement trips to service stations or warehouses. Depending on the organisational structure, service technicians can save up to 3.5 hours a day for the procurement of spare parts – which they can use for repair on the customer’s premises. Returns usually take time. Reusable parts, warranty parts or simply incorrectly ordered parts come back to you with our tailor-made solutions, quickly and easily.
We also transport your time-critical shipments to alternative delivery addresses. For example, we deliver directly to your customer or to pick-up stations that are open around the clock. You can also combine these options, for example to provide the next available technician with easy access to spare parts. In consultation with you, we would be pleased to develop the optimum delivery option for your technicians, so that you can derive the greatest possible flexibility when managing your after-sales organisation.