Reduced downtime thanks to NightTimeExpress
In the logistics industry, every minute counts. If a forklift truck, conveyor belt or lifting crane breaks down, work processes, time schedules, customer satisfaction and certainly also profits are all potentially affected. Quick maintenance and repair of the defective devices is essential in these cases. Our after-sales service is therefore the unique selling point when it comes to forklift trucks.
In order to keep downtime to a minimum, many manufacturers rely on our NightTimeExpress service: spare parts ordered by late afternoon will reach their destination before business hours the next working day.
We deliver spare parts that have to be deployed very quickly into the boot of the technical vehicle before the start of work. This eliminates material procurement trips to service stations or warehouses. Depending on the organisational structure, service technicians can save up to 3.5 hours a day for the procurement of spare parts – which they can use for repair on the customer’s premises. Returns usually take time. Reusable parts, warranty parts or simply incorrectly ordered parts come back to you with our tailor-made solutions, quickly and easily.
We also transport your time-critical shipments to alternative delivery addresses. For example, we deliver directly to your customer or to pick-up stations that are open around the clock. You can also combine these options, for example to provide the next available technician with easy access to spare parts. In consultation with you, we would be pleased to develop the optimum delivery option for your technicians, so that you can derive the greatest possible flexibility when managing your after-sales organisation.