When it comes to nighttime logistics, the clock is running: the drivers must deliver their goods at the specified time. Failure to do so can lead to downtime for the customer. A further problem: The packages they transport can widely vary in size, sensitivity or risk class. This requires a high degree of professionalism. This is the only way to ensure that a lorry windshield arrives at its operational destination just as safely and punctually as operating instruments.
To make sure this happens, we regularly monitor all our activities in both internal and external audits. We work according to a quality management system that meets the internationally recognised standards of the ISO 9001 (for quality management and quality assurance) and ISO 14001 (for environmental management).
Customer satisfaction plays a central role in quality management. And for us, this starts with order acceptance. Thus there is no central call centre at nox NighttimeExpress. In more than 20 branches, there are decentralised and customer-oriented permanent customer service employees. These are the contact persons for day-to-day operations and supervise quality assurance. For key customers, dedicated key account managers, who are experts in their own field, also maintain customer contact.
Certificate ISO 9001:2008
Certificate ISO 14001:2004
Certificate ISO 50001:2011